Crapper House Clearance is a trading name of Crapper and Sons Landfill Ltd.
Words that we use in this Policy
In these Terms, when we say:
- you or your, we mean you, the customer ordering and purchasing Products;
- we, us or our, we mean Crapper and Sons Landfill Ltd
Crapper & Sons Landfill Ltd complies with the principles of the General Data Protection Regulation (GDPR), enforced from 25th May 2018, when processing personal data.
We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
For administrative reasons email subscription data may be passed to and stored securely with third party service providers. This provider is subject to and complies with the GDPR.
We never sell, rent or exchange mailing lists.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (Spam) to email addresses.
We may send emails to existing customers or prospective customers who have made an enquiry with us, regarding products or services directly provided by us.
All emails sent by us will be clearly marked as originating from us.
Cookies used by Crapper & Sons Landfill Ltd.
We use cookies to ensure that we give you the best experience on our website.
Our cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors.
The tracking cookies that we use are for Google Analytics. These allow us to count page visits and traffic sources, so we can measure and improve the performance of our site. These are anonymous and so don’t hold any private data about you. Nor can they be used to share information about you with third parties.
What is a Cookie?
Cookie is technical term for a tiny text file left on your computer by websites you visit. Each cookie is accessible only by the website that created it, and is used to store useful information on how you use that particular site.
If you know where to look, you’ll find hundreds, perhaps even thousands of cookies stored on your computer’s hard disk. Each one is unique, and relates to a specific website. Don’t panic, a cookie cannot contain viruses or malware and cannot install anything on your computer.
Cookies are useful. When you do an online shop on an eccomerce site and it greets you by name, it’s because it detected the cookie stored on your computer from your last visit. Equally, when you click a “Like” button and your Facebook account automatically opens up showing your profile, Facebook cookies on your computer have allowed this to happen.
Why we tell you about our Cookies
It’s the law. The Privacy and Electronic Communications Regulations have been updated this year, stating that site users should be fully informed about the information being stored in cookies on websites they visit.
What should you do?
If you’re happy with the above then please continue to use Crapper & Sons Landfill Ltd without changing your settings and we will assume that you are happy to receive all cookies on the Crapper & Sons Landfill Ltd website. However, if you would like to you can change your cookie settings at any time.
To find out more about cookies, including how to see previous cookies have been set on your machine, and how to manage or delete them, please visit www.allaboutcookies.org.
If you have any questions relating to our Privacy Policy please contact us.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more.
- b) The right to access the personal data we hold about you.
- c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to inform or our errors.
- d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
- e) The right to restrict (i.e. prevent) the processing of your personal data.
- f) The right to object to us using your personal data for a particular purpose or purposes.
- g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Data Do We Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy):
- Name
- Address
- Email address
- Telephone number
- Payment information
How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Providing and managing your Account.
- Providing and managing your access to Our Site.
- Personalising and tailoring your experience on Our Site.
- Supplying Our products AND/OR services to you. Your personal details are required in order for us to enter into a contract with you.
- Personalising and tailoring products AND/OR services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in any email we send you).
- Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on Our products AND/OR services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
How long do we keep your personal information?
We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.
Trustpilot
Crapper & Sons Landfill Ltd may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, please see their Privacy Policy.
Crapper & Sons Landfill Ltd may also use such reviews in other promotional material and media for our advertising and promotional purposes.